Product and billing support
Installation, configuration, account access and Paddle entitlement questions.
Target acknowledgement: within two business days.
Support
A real route to the right responder.
Choose the channel below. Response targets are goals, not resolution guarantees or service-level agreements.
Security reports
Send impact and concise reproduction steps. Avoid destructive testing and other customers' data.
Target acknowledgement: within two business days. No bug bounty is promised.
Privacy requests
Visitors can verify access/deletion against a request reference; other rights or authorized-agent requests use email.
Open privacy request · privacy@siteairbag.com
Target completion: 30 days unless applicable law changes the deadline.
Before emailing
Include the workspace or site name, approximate UTC time, browser and the visible error. Never send credentials, API keys, card details, original visitor form contents or sensitive data.